FAQs

Do you ship worldwide?

We currently ship to most countries bar those in North America, America Samoa, Guam, Northern Mariana Islands, Puerto Rico and the US Virgin Islands.

How much is shipping?

Shipping is calculated based on your address at checkout prior to payment.

Where do your source your products from?

We carry a very large range of products which are sourced from distributors within Australia, however they are manufactured around the world.

Are you based in Australia?

Yes we are based in Melbourne, Victoria and we are a family run business.

What is pre-order?

If one of our products is marked as a Pre-Order, it means we don't currently have the item with us, but we can get it here for you. Ordering these items does take an additional 12 business days on top of the original timeframe for dispatch. In the event that the stock circumstances with the supplier has changed and we are not able to order, we will refund your purchase.

What is coming soon?

If one of our items is marked as a coming soon, it means the supplier is awaiting stock which is on its way.

How do I know if I have a pre-order item?

These items will show a pre-order button instead of add to cart, along with a note in the cart.

When will I be charged for a pre-order item?

You will charged at the time of placing the order.

I have both in stock and pre-order items in my cart, will you ship the in stock items first?

If you have both preorder items and in stock items in your cart these will be shipped together. Should you need the other items sooner, please make a separate order.

Am I able to cancel an order?

If you need to cancel an order, change the shipping address or remove items from your order please contact us as soon as possible.